HELP & SUPPORT
My edges are thinning, what do you recommend?
Usually, Recovery Serum & HSN, however, what is your water intake, do you were extensions? But Email me for a more in depth answer.
What shampoo do you recommend for swimmers, to remove chlorine??
Detoxifying shampoo followed up with Exquisite Hydrating.
I am new to my city, can you recommend a stylist that uses these products??
Absolutely!! Send me an email.
How do I choose the right products?
Consult your stylist or email me.
How is purchasing from your site different than my beauty supply or amazon or ebay?
When you purchase outside of authorized locations (salons and distributors) You run a high risk of getting expired or even counterfeit products... Why take that risk? With me you get
a Licensed Cosmetologist, a Licensed Barber and an Authorized Distributor
all rolled into one person along with a team of professionals;
with proper training and product knowledge.
Therefore, with that being said and these products being diversion free and salon exclusive,
the quality and authenticity of these products are guaranteed when purchased through me.
Do you have a return policy or exchange policy?
Yes. Within 14 days of purchase, Unopened, Unused, Undamaged
NO Exceptions
(per sanitization requirements)
How do I make an Exchange/Return?
email info@nairobichic.com for details
How long does shipping usually take?
usually within 3 to 5 days for all in stock item
(sometimes 2 depends on location.)
How may I contact you directly?
Email me 25/8 at